Refund policy
We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags where applicable, and in its original packaging where applicable. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support.pickzippy@gmail.com.
If your return is accepted, we’ll provide you with instructions on how and where to send your package. Please do not send items back without first requesting and receiving return approval from us. Items sent back without first requesting a return may not be accepted.
Damages and issues
Please inspect your order upon reception and contact us as soon as possible if the item is defective, damaged, incorrect, or materially different from its description, so that we can evaluate the issue and make it right.
Please include your order number and clear photos or videos of the product and packaging when contacting us about a damaged, defective, or incorrect item.
Exceptions / non-returnable items
Certain types of items may not be eligible for return, including:
- Custom or personalized products, such as special orders or personalized items
- Products that cannot be resold for hygiene or safety reasons after opening or use
- Products specifically identified as non-returnable on the product page
Please get in touch with us if you have questions about whether your specific item is eligible for return.
Non-returnable status does not affect your rights regarding products that are defective, damaged, incorrect, materially different from their description, or otherwise covered by applicable consumer protection laws.
Sale items
Sale or discounted items may be subject to specific return conditions stated on the applicable product page.
However, sale pricing does not exclude applicable remedies for products that are defective, damaged, incorrect, or materially different from what was advertised.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, you may place a separate order for the new item.
For defective, damaged, or incorrect products, please contact us before returning the item. Depending on product availability, we may offer a replacement or exchange.
European Union 14-day cooling-off period
Notwithstanding the above, if merchandise is being shipped to the European Economic Area (EEA), applicable consumer protection laws may provide customers with a right to cancel or return an order within 14 days for certain online purchases.
Where applicable, the relevant legal requirements and exceptions will apply.
Shopify notes that EEA consumer rights can apply when a merchant targets customers in the EEA, even when the merchant is located outside the EEA. Shopify Help Center
Refunds
We will notify you once we’ve received and inspected your return and let you know whether the refund was approved.
If approved, the refund will generally be issued to your original payment method. Shopify's refund system uses the original payment method for refunds. Shopify Help Center
Please allow up to 10 business days after refund approval for us to process the refund. Please remember that your bank, card issuer, or payment provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since we approved your return, please contact us at: support.pickzippy@gmail.com